Bought one of these cards as a gift for my kid. No Video. Put it in a different machine. Windows works great, Linux doesn’t. Put it in a third machine, and I get intermittent crashes on CS:Source. If it weren’t for the fact that I can get all of the features to work in at least one machine, I would say it was a hardware fault. I can’t blame the 9600 Pro chip, because I have an ATI 9600 Pro in my machine that has performed admirably for over a year. No, the Powercolor doesn’t work in this one either.
I tried 2 different versions of catalyst, omega drivers, all of the settings in both positions, AGP voltage adjustments, and every other wacky remedy I found on the web. No change. Stripped the OS, reformatted, and rebuilt. Still no go. I’ll be sending it back ASAP, but I thought people would want to know about this turd. Based on what I see on the wild, wild web, I’m not the only one to complain.
I like telling you about good experiences I have with hardware. I feel that it is my duty to also tell you about the bad.
Update:
I’ve upped the AGP voltage to 1.8V. Thats a 20% increase, and it is in the realm of scary things to do to your system. It seems to have stopped the crashes that happen during normal Windows stuff. I haven’t been able to test the card under load yet. I’ll post results when I have them.
Update 2:
The voltage increase has stabilized the system significantly. It made the system stable enough for me to figure out (by process of painful elimination), that I also needed to turn the bus speed down to 4x and turn fast writes off. This makes it perform just slightly better than the 9100 it replaced. Just to be fair, I swapped in my ATI Radeon 9600 Pro (I think they are made by Sapphire), and found that I could run with AGP 8x. Sounds like, whatever the problem is, Powercolor is much worse.
Speculation: There is a serious power problem with the 9600. It demands something that is at the limit of what many motherboard / power supply combinations can provide on a single AGP connection. The fault can easily be spread between the makers of the power supply, the chip, the AGP card, and the mobo. Any one of these can be a little lax about the impedances of the power supply rails, and POOF! endless hours of fun. My mobos (both MSI NEO series) have voltage adjustments for AGP that helped solve the problem. Those who don’t have luxuries like that could easily end up replacing their power supply and motherboard without fixing the trouble. It’s a really bad deal.
In the end, though, the finger should be pointed at ATI. It was probably quite obvious to them that this kind of problem existed (if it wasn’t… that’s an even worse thought). When they noticed it, they should have added an alternate power supply connector to their reference design. I’m guessing that some marketing genius decided that an extra power connector took away from the “mid-range experience” or some hopelessly vacuous bean-counter decided that the extra power connector was too expensive. Either way, it has made me decide that, even after being a loyal ATI customer for my last 4 cards, I’m going with NVidia next time. ATI has a lot to prove to me now.
I have invited ATI’s PR department to respond. Any bets on whether they will?
Update 3:
I reproduced the problem with an ATI branded 9600 Pro card. Though the problem was much less frequent, it still occurred. I guess it is safe to point a finger at ATI for this one. In addition, I’m not the only one with these problems. A quick search of the web will find you thousands.
By the way… ATI never answered. Go figure.